Customer Returns

Topteamwear/Clubsports is a discount UK supplier of teamwear and equipment to Businesses, Football Clubs, Local Authorities, Universities, Schools and Colleges. All orders placed with our company are accepted on the basis that you are business customer. We accept that if you don’t provide a company name that you are a sole trader and we supply you solely on a business to business relationship basis. As a result, we do not fall under consumer based acts such as the new Consumer Rights Act 2015 or distance selling regulations 2014.

We never recommend garment sizes to customers, some manufacturer’s suggest ages/sizes, but you will appreciate that children of the same age are not the same size. As a result, we as a Company always advise ordering samples prior to ordering a team purchase.
  No returns will be accepted after 14 days of the receipt of goods. We will confirm to you by email if we are able to accept a return based on our returns policy within 5 working days. Acceptance of returns of goods after the 7 day period is at the company’s discretion. Discontinued items may not be accepted for return and is again at the discretion of the company. If discontinued items are accepted for return they may be subject to an additional restock and administration fee. If we agree to the return of goods, we will issue you a return authorisation number by email and the procedure for the returns. Items must not be returned without this authorisation number. Failure to comply with our returns policy will result in your return being refused and any costs will be your sole responsibility. Once accepted for return, customers must ensure goods are back with us within 6 working days of the customer receiving the authorisation number. Any items that are received after this time period will be refused and customers shall be subject to the delivery charge to have the items sent back out to them.

All goods that are accepted for return must be complete and in an unused condition, the product must be undamaged and in the original packaging. We are unable to accept any personalised goods for return. We are also unable to accept any clearance items or base layer shorts/bottoms.

Refund of shipping return cost is only applicable on faulty products and where agreed prior to the return of the item(s). Where Topteamwear/Clubsports have asked for a product to be returned and it is then deemed to be faulty Topteamwear/clubsports shall cover the cost of the return postage up to a maximum of £7.50. If the return postage exceeds this price, please contact Topteamwear/clubsports directly before sending items back.

  Please read below to understand our returns policy.

Incorrectly Ordered Garments/Sizes/Colours/Quantities
We are an internet based company and all orders should be confirmed in writing. Any orders placed by telephone are entirely at the customer’s risk. We expect the customer to order the correct Garments, Sizes, Colours and Quantities.
If Topteamwear/clubsports supplied your order correctly, we will not accept any costs incurred in exchanging products. All costs, including a possible restocking charge and delivery charges will be the responsibility of the customer. Topteamwear/clubsports should be notified in writing within 7 days of receipt of any items you would like to return. We will not accept any liability after this time.
All goods that are accepted for return must be complete and in an unused condition, the product must be in a resalable condition and in the original undamaged packaging. The customer must submit the return form on the website if they would like to return goods, this must be done within 7 days of receipt of your order.
You are unable to return any personalised or clearance goods for return, while we are also unable to accept all base layer shorts/bottoms.

Faulty Items
We as a company reserve the right to refund for a faulty item rather than replacing it. This is dependent on the item and will be discussed further by one of our customer service representatives upon completion of the returns form. If the alternative decision is made and we do provide customers with replacements, we shall not be liable for any costs related to personalisation carried out by any other company whatsoever.

Please note that incorrect application or use of machinery and materials during the personalisation process can cause faults to develop with the garments, therefore we reserve the right to reject any garment fault where we believe the fault has potentially been caused by an personalisation process not carried out by us.

Clearance Items
The company operates a strict “No Returns Policy” on clearance goods.

Returns Costs
Where we have agreed to accept a return, you the customer will be liable for any costs incurred in returning the items to us and accept that you are liable for any possible administration and restocking costs involved. The costs will vary based on quantity, weight and brand of items agreed for return. This cost will be confirmed to you when we confirm your returns authorisation number. The company encourages all customers to use a secure and tracked service.