Topteamwear/clubsports are committed to providing an excellent service and under normal circumstances all items will be delivered within the estimated guidelines given on the website.
As with most teamwear suppliers we order most branded kits & equipment direct from the manufacturer and orders are usually despatched from us in approximately 7-10 working days (not including weekends)
Any personalisation will add 5-15 working days to these times depending upon time of year.
Estimated delivery lead times are guidelines only and are always subject to stock availability and delivery from our suppliers. Delivery times can increase significantly during busy periods.
Delays on orders may occur from time to time, which are out of our control. We accept no responsibility for any delays that occur by carrier. We will not be liable for compensation for any reason whatsoever.
Delivery of Orders
When your order is dispatched from our warehouse, it is your responsibility to ensure that someone is present to sign for the parcel. If your order is then returned to us by the courier due to either an incorrect address supplied or that no one was available to sign for the parcel then you will be charged an additional delivery charge before we reship the goods. Please note that if you have received free delivery, then a charge will be taken before we resend your order.
Once an order is placed with us, the contract we hold with you as the customer is to deliver goods to your address as submitted at the time of order. If you then make any changes with our courier once the order has been dispatched from our warehouse, then we cannot be held responsible for any issues that may arise from such changes and we will not be liable for compensation whatsoever. These changes include but are not limited to requesting for goods to be left with a neighbour, a change in delivery date, or agreeing for goods to be left in a safe place without a signature.
If you receive an order and you believe they may be a shortage please ensure you take all of items out of the box, and go through each item separately to ensure that items haven’t stuck together or items haven’t slipped inside another item of your order. You should advise us in writing of all shortages within 24 hours of receipt, failure to do so and we will be unable to accept your claim.
Please note Topteamwear/clubsports weight check all orders that leave our premises, so we are able to check to ensure the order was dispatched complete. As part of your claim you may be required to report theft from the box to the police and then supply to us the crime number, police station and officer dealing with the crime. All suspected fraudulent claims for shortages will be reported by us to the Police for further investigation. We reserve the right to pass all of your details to the Police authorities, in all instances where we believe a crime may have been committed. We have introduced this procedure due to a number of fraudulent claims. The police have prosecuted those who have made fraudulent claims.
The company charges for all deliveries. All orders require a signature; the courier will make three attempts to deliver your goods. If you are not available to sign for the order and the goods are returned to us, you will be recharged for another delivery. We cannot be held responsible for delays in delivery due to circumstances beyond our control.
Website quoted delivery prices are based on a UK Mainland address only, excluding BFPO, Channel Islands, Northern Ireland, All Isles and Outer Hebrides. Some Scottish locations may require an additional delivery charge, you will be notified once you have placed your order, or alternatively contact us prior to placing your order.